Improving Zendesk Support: Training for IT Team
The proposed instructional unit aims to enhance the communication and problem-solving skills of the IT team at IDEA Public Schools while managing Zendesk for teacher inquiries. By addressing identified deficiencies, the project focuses on developing a self-paced, computer-based training module that incorporates interactive role-playing scenarios, video-based learning, and peer reviews. This comprehensive training program will enable IT staff to improve their interactions with teachers, resulting in higher satisfaction rates, better ticket resolution, and increased productivity across the educational process.
